Frequently Asked Questions
Everything you need to know about your next ride.
What are your shipping rates and delivery times?
We offer standard and expedited shipping worldwide. Delivery times typically range from 3-7 business days depending on your location and the specific parts or accessories ordered.
Do you provide tracking information for orders?
Yes, once your order has been dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
What is your return policy for parts and gear?
We offer a 30-day return policy for unused items in their original packaging. Please ensure that technical components have not been installed to remain eligible for a full refund.
Are the products sold on Two Wheels Empire genuine?
Absolutely. We only source products directly from reputable manufacturers and authorized distributors to ensure you receive 100% authentic, high-quality motorcycle gear and parts.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna and Affirm for flexible financing.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placement, and we will do our best to accommodate your request.